Answering the phone
Handling incoming calls, answering questions or passing them on properly to the right colleague.
Customer service
Your customers stay well looked after, even when the team is stretched
When the phone keeps ringing and the inbox fills up, customers notice straight away. I take over customer contact for a while: phone, email and callback requests, in your systems and in your tone of voice. Customers get answers quickly, and you keep the overview.
From €40/hour excl. VAT · up to 25 hours a week · remote, on-site by arrangement
Customer service
What I do for you
Managing the inbox
Keeping the shared inbox up to date, answering questions and making sure nothing is left lying.
Following up callback requests
Calling customers back at the agreed time and logging the outcome.
Handling complaints carefully
Listening calmly, finding out what's going on and agreeing on a solution or next step.
Clearing a backlog
Working through a full inbox or ticket queue in a structured way, most urgent questions first.
Customer service
When this is a good fit
- A customer service or sales support colleague is off sick or on leave.
- A busy period, such as a product launch, an outage or a seasonal peak.
- The inbox or queue has been running behind for weeks.
- You want the phones covered during the holidays.
How it works
You give me an account in your phone system, inbox or ticketing tool and a short explanation of the most common questions. I follow your agreements and tone, log everything and flag what stands out, such as recurring questions or complaints.
I work remotely in your own CRM, mailbox and phone system. On-site work is possible by arrangement.
FAQ
Questions about this service
Do you answer the phone with our company name?
Yes. I answer on your behalf and follow your way of working, including greetings and transfers.
Can you handle just the inbox?
Of course. You decide whether I take over phones, email or both, and for how many hours a week.
How quickly can you start?
Once access to your systems is arranged, I can usually start within a few days.
Contact
Someone off sick, or just too busy?
Leave your name and number and I'll call you back. You'll hear from me within one business day.
Or get in touch directly